Available daily Monday to Friday at Reception by dropping in between 9am and 2.30pm
Our Advocate/Receptionist member of staff will triage your issue you have came to the centre with upon arrival. They can advocate for you and if you require an appointment with our Advisor, we will arrange an appointment. If you need to be referred to an external agency, we will either do this directly or provide you with the agencies information.
As part of our Advocacy we can support with for example (not exhaustive)
online pension credit, state pension and child benefit applications NB: for Universal Credit and other benefit applications (we don’t do PIP) our Advocate will book you in with our own Advisor
online school transfer applications (not appeals)
online travel and disability parking badge applications and renewals
assist in contacting Liverpool Citizens Support Scheme if in crisis
scan documents needed for sending to agencies
issue a Trussell Trust food voucher providing 3 days of emergency food
make calls to various agencies on peoples behalf
apply for HSF or Crisis and Resilience grant funding
refer and/or signpost you to a specialist advice, legal or support service for example: Merseyside Law Centre, Shelter, Whitechapel Centre, Law Clinics delivered by both John Moores University and University of Liverpool, Equality and Employment Law, Migrant Help etc.
referring for Hate crime support
and responding to individual queries on a wide range of issues
Our Advocate position is partly funded by Pilkington Charities Fund (via Community Foundation Merseyside) and Forte Charitable Foundation until March 2027.
