The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

We run a drop-in service, an appointment service and phone advice. You can also get online information from Advice Guide in English, Welsh, Bengali, Gujarati, Urdu and Chinese. We regret we cannot provide a translation / interpretation service.

We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration, and we have a lot of experience on family and personal matters too.

We are a registered charity, dependent on a workforce of paid staff and trained volunteers.

We speak up for change in social policies; from our clients' experiences we can see where services and policies are failing.

We are a member of "Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.